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• #BOXING STAR SKILL SET HOW TO#

Thirdly, by responding well to angry people, you can build positive relationships with them, and experience less stress and unhappiness as a result of dealing with them.įinally, when you respond calmly to angry episodes, you set a good example for others.

This is disastrous in a customer-facing role. Secondly, if you respond angrily to someone else's anger, you can easily end up being seen as the aggressor yourself. In doing this, you can break the emotional "spirals of escalation" that can cause so much harm, and you can move toward solving the underlying problems that have caused the anger.

#BOXING STAR SKILL SET HOW TO#

It's important to know how to deal with angry people for a number of reasons.įirstly, you can calm them down, so that they don't take any action that harms you or others – either physically or emotionally. Why "How to Deal With Angry People" Matters In this article, we'll look at several strategies that you can use to deal with angry people. However, when you respond calmly and with empathy, you can stay in control, and you can defuse the situation in a professional, courteous way. It's easy to get flustered or upset when you're confronted with an angry person – and, if you don't know how to respond, you can easily make the situation worse. Perhaps a customer was unhappy with a poor delivery, a colleague was annoyed because you were given a project they wanted, or a supplier was upset because of a late payment? How many times have you had to deal with an angry person? What can you do to tame your angry team members? Anger is an acid that can do more harm to the vessel in which it is stored than to anything on which it is poured.